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How 5588fb Handles Your Personal Information

When you open an account with us and use bKash, Nagad, or Rocket to fund it, you share information we take seriously.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and correct dataCookie and device controlsClear retention policy
5588fb How 5588fb Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to see what data we hold, ask for a correction, or raise a concern about how your bKash or Nagad payment details were processed, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email or mobile number so we can locate your record quickly.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe your privacy request and our team will respond with next steps, usually within one business session.

Email Support

Send your request to our support address found in your account settings. Include your registered mobile wallet number for faster verification of your identity.

Account Help Centre

Log in, go to Account Settings, and select Privacy Request. You can submit a data access or deletion request directly from that page without contacting support first.

DATA HANDLING COMMITMENTS

How We Protect and Manage Your Information

Security and clarity around your data are non-negotiable for us. Here is how we handle the four areas that matter most to your account: how payment data is stored, how cookies work, how long we keep records, and how to request a change.

Payment Data Storage

Your bKash, Nagad, and Rocket transaction references are stored in encrypted form. We do not store your full mobile wallet PIN or any authentication credentials you use inside those apps.

Cookies and Device Data

We use session cookies to keep you logged in and analytics cookies to understand how the site loads on your device. You can turn non-essential cookies off via your browser settings at any time.

Retention and Deletion

Account records are held while your account is active and for a period after closure as required by applicable rules. Once the retention window closes, data is deleted or anonymised from our systems.

Requesting Changes

To correct your registered mobile number, update contact details, or ask us to delete data we no longer need to keep, submit a request through Account Settings or contact support directly with your account reference.

Common Questions About Your Privacy on 5588fb

These are the questions we hear most often from people checking how their account and payment data is managed. If yours is not here, reach out through the support channels listed above.

Yes, we keep the wallet number you used to make a deposit so we can match payments to your account. It is stored encrypted and never shared with advertisers or unrelated third parties.

Only authorised staff handling account verification, payment processing, or a legitimate regulatory request can access your data. General marketing teams do not have access to your payment details.

Yes. Submit a data access request through your Account Settings or by contacting support with your registered email or Rocket/bKash number. We will confirm what records we hold about you.

Log in and go to Account Settings to edit basic profile fields. For changes to your registered mobile wallet number, contact support with your account reference and they will verify the update.

We keep transaction and account records for a period after closure because financial data carries legal retention obligations. Once that window passes, your data is deleted or fully anonymised.

Access to 5588fb and the applicability of this policy depend on your local law and eligible regions. We encourage you to check whether use of the platform is permitted where you are located.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.